Field Service Engineer
Job Description
Job Description
**Who will you be working with?**
You will be working with our field service team who are expertise to ensure on-site work are performed safely, on time, within budget and to the satisfaction of the customer.
**How will you make a difference?**
As a member of the field service team, you will be responsible to provide technical and operational solution, including but not limited to technician training, provide expertise on day to day repair and maintenance to technician, deliver sounded technical answer to MTRC enquiries.
**What will your typical day look like?**
+ Assist Deputy Maintenance Manager in overseeing service team.
+ Provide technical and operational solutions to Deputy Maintenance Manager for day-to-day task.
+ Liaise with customers, group sister companies (OE) for logistic & technical support.
+ Assist management for managerial work.
+ Manpower planning for performing field service works.
+ Prepare progress / field services reports.
+ Complete ad hoc assignments from Field Service and Operations Manager.
+ Any other duties as assigned by the manager.
**What do we want to know about you?**
+ Degree holder in E&M Engineering or other discipline. High diploma with sound experience / knowledge will also be considered.
+ 3-5 years of relevant working experience, experience in rolling stock or related industries is a definite advantage. Software background is preferred.
+ Previous customer service / customer relation experience with be an advantage
+ Written and spoken Cantonese, English and Mandarin is a MUST.
+ Holder of Hong Kong Driver License class 1 and 2 is an advantage.
+ Sound communication and interpersonal skills, able to deal with all levels of personnel.
+ Proven experience in staff supervision is an advantage.
+ Able to pick up different product lines knowledge & transfer to service team member.
+ Good team player, responsible, diplomatic, proactive and able to work independently under minimal supervision.
+ Experience in Occupational Health and Safety and ISO standard is a definite advantage.
**We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant**
Additional Information
**What could you accomplish in a place that puts People First?**
At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.
If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
**Who are we?**
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.
Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.
**Culture powers us and the possibilities.**
We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.
We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.
Need accommodation? Just let us know - we’ve got you.
**Who will you be working with?**
You will be working with our field service team who are expertise to ensure on-site work are performed safely, on time, within budget and to the satisfaction of the customer.
**How will you make a difference?**
As a member of the field service team, you will be responsible to provide technical and operational solution, including but not limited to technician training, provide expertise on day to day repair and maintenance to technician, deliver sounded technical answer to MTRC enquiries.
**What will your typical day look like?**
+ Assist Deputy Maintenance Manager in overseeing service team.
+ Provide technical and operational solutions to Deputy Maintenance Manager for day-to-day task.
+ Liaise with customers, group sister companies (OE) for logistic & technical support.
+ Assist management for managerial work.
+ Manpower planning for performing field service works.
+ Prepare progress / field services reports.
+ Complete ad hoc assignments from Field Service and Operations Manager.
+ Any other duties as assigned by the manager.
**What do we want to know about you?**
+ Degree holder in E&M Engineering or other discipline. High diploma with sound experience / knowledge will also be considered.
+ 3-5 years of relevant working experience, experience in rolling stock or related industries is a definite advantage. Software background is preferred.
+ Previous customer service / customer relation experience with be an advantage
+ Written and spoken Cantonese, English and Mandarin is a MUST.
+ Holder of Hong Kong Driver License class 1 and 2 is an advantage.
+ Sound communication and interpersonal skills, able to deal with all levels of personnel.
+ Proven experience in staff supervision is an advantage.
+ Able to pick up different product lines knowledge & transfer to service team member.
+ Good team player, responsible, diplomatic, proactive and able to work independently under minimal supervision.
+ Experience in Occupational Health and Safety and ISO standard is a definite advantage.
**We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant**
Additional Information
**What could you accomplish in a place that puts People First?**
At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.
If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
**Who are we?**
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.
Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.
**Culture powers us and the possibilities.**
We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.
We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.
Need accommodation? Just let us know - we’ve got you.