French Speaking Corporate Customer Advisor

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a French Speaking Corporate Customer Advisor. This role is perfect for individuals who are passionate about providing excellent customer service and are eager to work in a corporate environment that values professionalism and client satisfaction.

Responsibilities

• Offer high-quality support to French-speaking corporate clients across various communication channels, including phone, email, and live chat.
• Respond to customer inquiries related to corporate accounts, product details, and service issues effectively and efficiently.
• Build and maintain strong relationships with clients by addressing their needs with professionalism and care.
• Educate corporate customers about the company's products and services to ensure they receive optimal value and satisfaction.
• Document all customer interactions and manage inquiries using the CRM system for accurate tracking and comprehensive reporting.
• Collaborate with sales and technical support teams to resolve customer issues and enhance service delivery.
• Gather and analyze client feedback to identify areas for service improvement and actively contribute to quality assurance initiatives.

Requirements

• Fluency in French and English, both written and spoken.
• Experience in customer service, ideally in a corporate or B2B setting.
• Strong understanding of corporate customer needs with a professional approach to service delivery.
• Excellent communication and interpersonal skills, showing a commitment to customer satisfaction.
• Proficiency in customer service software, as well as familiarity with the Microsoft Office Suite.
• Ability to analyze issues and implement effective solutions in a fast-paced work environment.
• Willingness to be flexible in working hours, including evenings and weekends if necessary.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...