General Manager Australia

Position: General Manager - Australia
Reporting to: CEO APAC/ME
 
Business Travel is the lifeblood of the global economy and for over 60 years, Reed & Mackay has been at its forefront. We are seeking an experienced General Manager to lead our Australian business. With a focus on operations, sales, and account management, the General Manager will be responsible for leading the local team in Sydney.
 
Role Summary
Reporting to the CEO APAC/ME, the role will be responsible for leading the local team to achieve both operational efficiency and revenue growth. This role requires a blend of a growth mindset, strategic planning, operational oversight and client relationship management. Key responsibilities include managing customer relations, ensuring operational excellence and driving sales through Global partnerships.
 
Key Responsibilities
Operations Management:

• Overseeing local day-to-day operations - Ensuring smooth and efficient business operations across all relevant departments
• Managing local resources - Ensuring the availability of necessary resources including staff, equipment, and maximizing productivity.
• Implementing continuous improvement - Driving initiatives to enhance operational efficiency and effectiveness
• Optimizing processes - Identifying areas for improvement in workflows and implementing solutions to enhance productivity.
• Responsible for ensuring compliance wtih the Reed & Mackay and Navan Group policies and compliance with sanctions controls as supported by the Legal & Compliance team.

 
Client Success Management:

• Managing key client relationships - Building and maintaining existing strong relationships with strategic clients.
• Ensuring customer satisfaction - Monitoring client feedback and addressing any areas of concern or issues.
• Driving revenue growth - Identifying opportunities to expand business with existing clients.
• Developing account management strategies - Creating and implementing plans to maximize client value and retention.
• Reporting on account performance - Providing regular updates to executive management on account status and performance.

 
Sales Management:

• Developing and implementing local market sales strategies - Creating and executing plans to drive sales growth and market expansion in line with Group remit.
• Building and maintaining customer relationships - Fostering strong relationships with key local clients and stakeholders.
• Negotiating contracts and agreements - Managing negotiations with local clients and partners to secure favorable terms in collaboration and in compliance with the standards provided and with the Reed & Mackay Legal & Compliance team in London.
• Identifying new business opportunities - Seeking out and developing new sales leads and opportunities in line with Group.

REED & MACKAY 2 Private & Confidential
 
Leadership & Organization:

• Strategic planning - Developing and implementing business strategies to achieve company goals and objectives in short, medium and long-term.
• Budget management - Monitoring and managing local budgets, financial statements, and Australian team performance metrics.

 
Key Skills & Experience

• Previous ownership of a business unit or function and proven ability to develop and execute business strategies, driving both top and bottom-line growth.
• Strong leadership and management skills - Ability to motivate and inspire teams, delegate effectively, manage performance and develop and empower staff to deliver above and beyond
• Excellent communication and interpersonal skills - Ability to communicate clearly and concisely, build relationships, and negotiate effectively. Particularly key focus in this role, due to the requirement of remote reporting line(s).
• Proven track record in sales and account management - Demonstrated ability to drive revenue growth and manage client relationships.
• Strong analytical and problem-solving skills - Ability to analyze data, identify trends, and develop solutions to problems.
• Financial acumen - Excellent understanding of budgets, financial statements, and KPIs
• Strategic thinking - Ability to develop and implement business strategies to achieve company goals across short, medium and long term.
• Industry knowledge - an understanding of the Corporate Travel and Events industry. Events industry market dynamics would be advantageous
• Language -Fluent English skills are required

 
If you're interested in the above role, please send your CV to **************************