General Manager

Company Overview

Staycity is an urban aparthotel brand blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities such as Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots – ideal for the modern traveller. Our mission is to help guests experience the city on their own terms by combining independence and hospitality in every stay. We are a team of doers, thinkers, and hospitality lovers dedicated to delivering standout guest experiences and building a culture we’re proud of.

We are hiring a General Manager for our 143‑room Aparthotel in Lyon, France. CVs should be provided in English if possible.

Benefits

• Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
• Automatic enrollment in our leadership program: Elevate – designed to harness your skills and make you an even better values‑driven and commercially astute leader
• Discounted rates for overnight stays for you, your family, and friends
• Refer and earn scheme – earn up to £/€550
• Education support to help you foster new skills
• Two paid volunteer days per year
• Employee Assistance Program (EAP) – support for you and your family when you need it

Qualifications

• Proven leadership experience and 3+ years in a similar level role, with significant experience in the hotel or aparthotel sector
• Full working proficiency in English and French
• Demonstrated success in driving revenues through the strategic management of commercial initiatives
• Humble and approachable, fostering a positive and inclusive work environment
• Forward‑thinking and innovative, always looking for opportunities to improve operations
• Self‑motivated and able to inspire and lead the team effectively
• Energetic, flexible, and adaptable to changing circumstances
• Possesses a keen eye for detail and is highly organized
• Ability to adapt effectively and make decisions under pressure
• Proficiency in engaging in strategic business discussions at a higher level
• Demonstrable ability to motivate, appraise, support and challenge the team to deliver world‑class results on every aspect of the business
• Experience in providing training, guidance, and support to all teams, actively participating in day‑to‑day department activities and driving the culture of the team
• A bachelor’s degree in Hospitality Management or a related field is preferred

Responsibilities

• Support all HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenue
• Ensure all departments operate within the Staycity Group brand SOPs, monitoring and taking action on any feedback in a timely manner
• Regularly evaluate individual and team performance against their goals to drive a high‑performance culture; offer constructive feedback through on‑the‑job training, performance appraisals, one‑on‑one discussions, and team meetings
• Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints; communicate to the EOD any shortcomings as soon as possible
• Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and other statutory regulations
• Enhance the team's skills and knowledge by delivering department‑specific training plans that align with our strategic goals
• Foster collaborative relationships with other departments, encouraging effective communication and teamwork across the organization
• Monitor and act on feedback received through guest satisfaction surveys, 3rd‑party websites, and from guests during their stay; resolve any guest disputes and complaints in a professional manner and within guidelines issued

Join us and be part of the journey.