Guest Service Agent
Job Description
InterContinental Malta is delighted to invite an enthusiastic and service-driven **Guest Service Agent** to join our vibrant Club Lounge- Front Office team. If you’re passionate about creating exceptional guest experiences and thrive in a dynamic, luxury hospitality environment, this could be the perfect opportunity for you.
As a Guest Service Agent, you will be the face of Club Lounge, ensuring a smooth and memorable stay from the moment of arrival to the time of departure. Whether it's checking in a guest, providing tailored recommendations, or resolving a concern with care and efficiency, your role is essential to delivering the high standards of True Hospitality that define our brand.
**Join us in creating unforgettable moments for every guest, every day.**
**Key Responsibilities Include (but are not limited to):**
+ Greeting our VIP guests warmly and ensuring a welcoming and professional arrival and departure experience
+ Managing check-ins and check-outs in accordance with hotel policies and legal requirements
+ Handling guest inquiries, concerns, and special requests efficiently and with a personalized approach
+ Maintaining an up-to-date knowledge of hotel facilities, services, room types, and ongoing promotions
+ Collaborating with housekeeping, reservations, and other departments to ensure smooth operations and optimal guest satisfaction
+ Assisting with room allocations, ensuring special requests and VIP needs are fulfilled
+ Supporting group bookings by coordinating pre-arrival arrangements and room configurations
**Qualifications & Experience:**
+ Previous experience in Front Office, Guest Services, or Reservations, preferably in a luxury hotel environment
+ Exceptional communication and interpersonal skills
+ Ability to multitask and remain calm under pressure in a fast-paced setting
+ Strong attention to detail and a proactive approach to problem-solving
+ Knowledge of hotel systems (such as Opera or similar PMS) is preferred
+ Flexible availability, including evenings, weekends, and holidays
+ A friendly, professional, and guest-oriented demeanor with a genuine passion for hospitality
At InterContinental Malta, we are committed to **True Hospitality** – for our guests and our team members. As part of the IHG® family, we foster a culture where every interaction is built on care, respect, and excellence.
**Our Core Values:**
+ **True Attitude** : Caring, authentic, and genuinely invested in making a difference
+ **True Confidence** : Knowledgeable, reliable, and trusted to take initiative
+ **True Listening** : Attentive to guests’ needs and quick to understand both spoken and unspoken expectations
+ **True Responsiveness** : Prompt and thoughtful in fulfilling guest needs with a personal touch
If you're excited to deliver world-class service and thrive in a team that values connection, excellence, and growth, we would love to hear from you.
**Apply today and help us create meaningful guest experiences that last a lifetime.**
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
As a Guest Service Agent, you will be the face of Club Lounge, ensuring a smooth and memorable stay from the moment of arrival to the time of departure. Whether it's checking in a guest, providing tailored recommendations, or resolving a concern with care and efficiency, your role is essential to delivering the high standards of True Hospitality that define our brand.
**Join us in creating unforgettable moments for every guest, every day.**
**Key Responsibilities Include (but are not limited to):**
+ Greeting our VIP guests warmly and ensuring a welcoming and professional arrival and departure experience
+ Managing check-ins and check-outs in accordance with hotel policies and legal requirements
+ Handling guest inquiries, concerns, and special requests efficiently and with a personalized approach
+ Maintaining an up-to-date knowledge of hotel facilities, services, room types, and ongoing promotions
+ Collaborating with housekeeping, reservations, and other departments to ensure smooth operations and optimal guest satisfaction
+ Assisting with room allocations, ensuring special requests and VIP needs are fulfilled
+ Supporting group bookings by coordinating pre-arrival arrangements and room configurations
**Qualifications & Experience:**
+ Previous experience in Front Office, Guest Services, or Reservations, preferably in a luxury hotel environment
+ Exceptional communication and interpersonal skills
+ Ability to multitask and remain calm under pressure in a fast-paced setting
+ Strong attention to detail and a proactive approach to problem-solving
+ Knowledge of hotel systems (such as Opera or similar PMS) is preferred
+ Flexible availability, including evenings, weekends, and holidays
+ A friendly, professional, and guest-oriented demeanor with a genuine passion for hospitality
At InterContinental Malta, we are committed to **True Hospitality** – for our guests and our team members. As part of the IHG® family, we foster a culture where every interaction is built on care, respect, and excellence.
**Our Core Values:**
+ **True Attitude** : Caring, authentic, and genuinely invested in making a difference
+ **True Confidence** : Knowledgeable, reliable, and trusted to take initiative
+ **True Listening** : Attentive to guests’ needs and quick to understand both spoken and unspoken expectations
+ **True Responsiveness** : Prompt and thoughtful in fulfilling guest needs with a personal touch
If you're excited to deliver world-class service and thrive in a team that values connection, excellence, and growth, we would love to hear from you.
**Apply today and help us create meaningful guest experiences that last a lifetime.**
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.