Head of production services

Role Overview The Head of Production Services for Equity IT is responsible for the stability, availability, and operational excellence of front-office equity trading and post-trade platforms. This role leads the Japan production support function, ensuring mission-critical systems operate with high resilience while meeting global control standards and local regulatory expectations.
The position partners closely with Equity Trading, Sales, Risk, Operations, and global technology teams to deliver a best-in-class production environment in a high-pressure, low-latency trading context.
Key Responsibilities

Own production stability and service availability for Equity Front Office, including trading, order management, market data, and downstream systems

Lead incident, problem, and change management processes, ensuring rapid resolution, clear communication, and root-cause remediation

Act as the senior technology escalation point during major incidents, including interaction with trading desks and senior management

Partner with global Production Services and Development teams to ensure follow-the-sun support and consistent operating standards

Drive operational excellence through automation, monitoring, and continuous improvement initiatives

Ensure systems meet regulatory, audit, and risk requirements (FSA, J-SOX, internal controls, operational resilience)

Manage third-party vendors and outsourced support providers, enforcing SLAs and accountability

Participate in release management, deployment planning, and production readiness reviews

Provide transparent reporting on system health, incidents, and service KPIs to senior stakeholders

Lead, mentor, and develop local Production Services and Support teams

Required Experience & Skills

12+ years of IT experience within investment banking or capital markets, with significant exposure to Equity trading systems

Strong understanding of Front Office Equity workflows (cash equities, derivatives, order lifecycle, market connectivity)

Proven experience leading Production Services, Application Support, or Site Reliability functions in low-latency environments

Hands-on knowledge of ITIL processes (Incident, Problem, Change, Release Management)

Experience operating in a global, follow-the-sun support model

Strong stakeholder management skills with Front Office and senior technology leadership

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