Infrastructure Support Specialist (CHINA)

What are we looking for?

We are looking for a highly qualified professional to serve as a technical reference in network and server environments, focusing on critical support demands and connectivity projects.

Key Responsibilities:

• Act as the main point of contact for high-complexity and critical infrastructure demands;
  
• Install, configure, and maintain:
  Switches, Access Points, Wireless Controllers;
  Firewalls and NAC solutions;
  Video conferencing equipment;
  Physical and virtual servers (Windows Server and Linux);
  
• Switches, Access Points, Wireless Controllers;
  
• Firewalls and NAC solutions;
  
• Video conferencing equipment;
  
• Physical and virtual servers (Windows Server and Linux);
  
• Execute corrective, preventive, and improvement actions;
  
• Perform LAN/WLAN troubleshooting (internal and client environments);
  
• Approve and validate new network solutions;
  
• Support clients and technical teams with network connectivity topics;
  
• Prepare documentation and present project deliverables;
  
• Ensure high-quality user support and maintain SLA compliance;
  
• Serve as the technical go-to person for the team.
  

Requirements:

• Previous experience in IT support or customer service;
  
• Basic knowledge of hardware (assembly, simple diagnostics) and software (Windows OS, Office Suite);
  
• Excellent communication skills (written and verbal);
  
• Strong organizational skills and ability to prioritize multiple tasks;
  
• Proactive mindset with analytical thinking and problem-solving skills;
  
• Fluent or native in Mandarin;
  
• Advanced English (B2/C1 or higher);
  
• Theoretical or practical knowledge in automation (e.g., scripting, RPA tools, automated testing);
  
• Strong logical reasoning and ability to analyze technical scenarios.
  

Nice to have:

• Experience or knowledge in the automotive industry.
  

Why build your career at Meta?

At Meta, we offer:

• Autonomy and a dynamic work environment;
  
• Access to various technologies and innovative projects;
  
• Freedom to work from anywhere in Brazil—or even the world;
  
• A culture that encourages new ideas and continuous improvement;
  
• National recognition:
  Great Place to Work – one of the best companies to work for in Brazil;
  Top 10 fastest-growing companies in the country for 3 consecutive years (Informática Hoje Yearbook).
  
• Great Place to Work – one of the best companies to work for in Brazil;
  
• Top 10 fastest-growing companies in the country for 3 consecutive years (Informática Hoje Yearbook).
  

Our values:

• We are people serving people
  
• We think and act like owners
  
• We strive for high performance
  
• We grow and learn together
  
• We seek excellence and simplicity
  
• Innovation and creativity are in our DNA
  

Diversity is our strength.
Everyone is welcome—regardless of background, condition, identity, or appearance. We want you to grow with us in a supportive, opportunity-rich environment.

Feel like this is your place? Then come #BeMeta!