Instant Service Agent - InterContinental Bahrain
Job Description
The **Instant Service Agent** plays a critical role in shaping the guest experience by serving as the central communication hub of the hotel. This position requires strong communication skills, attention to detail, multitasking ability, and a genuine passion for delivering luxury service.
**Key Responsibilities:**
+ Answer all incoming and outgoing calls promptly, professionally, and courteously using approved InterContinental verbiage.
+ Act as a single point of contact for guest requests, inquiries, and service recovery, ensuring accurate logging and follow-up through the hotel system.
+ Coordinate effectively with all hotel departments to ensure timely delivery of guest requests and resolution of concerns.
+ Provide accurate information regarding hotel services, outlets, facilities, and local area knowledge.
+ Maintain a calm, empathetic, and solution-focused approach when handling guest concerns, complaints, or special requests.
+ Adhere to brand standards, service protocols, and data privacy guidelines at all times.
+ Support emergency procedures, internal communication, and operational coordination as required.
+ Maintain clear, professional, and consistent communication with guests and colleagues.
**What We Are Looking For:**
+ Strong verbal communication skills in English (additional languages are an advantage).
+ Ability to multitask and work efficiently in a fast-paced, guest-focused environment.
+ High level of professionalism, courtesy, and attention to detail.
+ Familiarity with InterContinental service culture, Inspire Incredible values, and luxury service expectations.
+ Prior Front Office, Guest Services, or Telephone Operator experience is an advantage.
+ Strong teamwork, reliability, and a positive service attitude.
**Why Apply:**
This role offers an excellent opportunity for internal colleagues to strengthen their communication skills, gain cross-departmental exposure, and contribute directly to guest satisfaction while growing within the InterContinental Bahrain team.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
**Key Responsibilities:**
+ Answer all incoming and outgoing calls promptly, professionally, and courteously using approved InterContinental verbiage.
+ Act as a single point of contact for guest requests, inquiries, and service recovery, ensuring accurate logging and follow-up through the hotel system.
+ Coordinate effectively with all hotel departments to ensure timely delivery of guest requests and resolution of concerns.
+ Provide accurate information regarding hotel services, outlets, facilities, and local area knowledge.
+ Maintain a calm, empathetic, and solution-focused approach when handling guest concerns, complaints, or special requests.
+ Adhere to brand standards, service protocols, and data privacy guidelines at all times.
+ Support emergency procedures, internal communication, and operational coordination as required.
+ Maintain clear, professional, and consistent communication with guests and colleagues.
**What We Are Looking For:**
+ Strong verbal communication skills in English (additional languages are an advantage).
+ Ability to multitask and work efficiently in a fast-paced, guest-focused environment.
+ High level of professionalism, courtesy, and attention to detail.
+ Familiarity with InterContinental service culture, Inspire Incredible values, and luxury service expectations.
+ Prior Front Office, Guest Services, or Telephone Operator experience is an advantage.
+ Strong teamwork, reliability, and a positive service attitude.
**Why Apply:**
This role offers an excellent opportunity for internal colleagues to strengthen their communication skills, gain cross-departmental exposure, and contribute directly to guest satisfaction while growing within the InterContinental Bahrain team.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.