Job Description
Position Title: IT Desktop Support - Backfill
Location: Tokyo, Japan
Employment Type: Backfill -
About the Role
The L12 Field Service Engineer will provide on-site technical support, troubleshooting, and maintenance for IT systems and end-user devices. This role is ideal for candidates starting their technology career or those with 2-5 years of experience in IT support or field services.
Key Responsibilities
Provide on-site support for desktops, laptops, printers, and mobile devices. Perform hardware installation, replacement, and basic repairs. Troubleshoot OS-related issues (Windows / macOS) and common applications. Provide basic network support (LAN/Wi-Fi connectivity, patching). Install and configure software as per company policies. Escalate unresolved issues to L2/L3 teams. Maintain service logs, update ticketing tools, and follow SLA timelines. Assist users courteously and communicate technical details clearly. Required Skills & Qualifications
Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience). 0–2 years of experience in IT support or field service (freshers with strong technical knowledge may also apply). Basic understanding of: Windows OS / macOS Hardware components & troubleshooting Networking fundamentals (TCP/IP, LAN, Wi-Fi) Office 365 and common productivity tools Ability to diagnose and resolve basic technical issues. Good communication skills in English; Preferred Skills
ITIL Foundation certification Experience using ticketing tools (ServiceNow, Remedy, Jira, etc.) Basic scripting knowledge (PowerShell, Bash)