Manager, Technical Consulting - Integration
Job Description
About the Role
Responsibilities include:
Energetically recruit, develop, lead, and retain a diverse team of consultants supporting Workday’s Integration.
Promote a team-oriented, ambitious, and innovative work environment while maintaining and continuously improving the consultant onboarding, performance management, and career development process.
Collaborate with Resource Management, Sales, and Engagement Managers to effectively staff engagements and build the skills vital to Workday consultants.
Drive team and individuals to provide the best customer satisfaction in the industry to deliver on customer satisfaction, references, revenue utilization, and margin objectives.
Become knowledgeable in the Workday product, methodology, and customer requirements by actively providing consulting services and working closely with the project teams.
Ensure the consultants are adhering to the activities, processes, and procedures outlined in Workday's Implementation Methodology.
Contribute to the strategic direction of the organization through leading and participating in internal initiatives.
Manage a group of Workday Integration Services Consultants who design, develop, and deploy integrations during Workday Implementations in partnership with our customers and third parties.
About You
Would you enjoy leading a team in a fast paced environment? Do you have an appetite for variety and challenging business problems to solve? Are you a great communicator with a passion for providing expert services to help our customers maximize the value of Workday solutions and coach less experienced team members?
The ideal candidate will have a mix of product/program management, consulting, and people management skills with a strong working knowledge of professional services as it relates to enterprise software. Requirements include:
Basic Qualifications
5 years of Consulting experience, either as an Internal Consultant or with a Consulting/Software Company
Confirmed knowledge of software deployment life cycle and testing practices
Experience leading teams as a people manager and/or leading an implementation team implementing Integrations, including (ideally) implementing integrations with Workday solutions using Human Capital Management, Financial Management or Student Information Systems.
Implementation experience with Workday, SAP, Oracle, PeopleSoft or similar Finance, HCM and CRM applications
Bachelor's degree or equivalent experience required
It is essential to be bilingual in Spanish and English at a business level
Other Qualifications
Understanding of integration patterns, data manipulation and transmission, including optimization for creating maximum efficiencies in speed and performance
In-depth understanding of APIs, Web Services, SOAP, REST, XML and XSLT
Excellent analytical and proven problem-solving skills both technically and functionally.
Strong consulting, leadership, project management, and interpersonal skills
Experience taking a leadership role within a software, system, or application implementation in external client facing environments.
Critical thinker & innovator with the ability to bring new ideas to life
A problem solver, with a passion for delivering outstanding levels of customer service
Self-starter with proven ability to thrive and excel in a fast-paced, dynamic environment with high performance expectations
Strong team player, committed to high quality delivery
Excellent written and oral English communication skills