Managing Director
Job Description
Key Responsibilities
Business & Strategic Leadership
- Define and execute the company’s business strategy, growth plans, and brand positioning
- Drive revenue growth while maintaining service quality and cost control
- Identify opportunities for expansion, new outlets, partnerships, or service offerings
- Ensure compliance with local regulations, employment laws, and industry standards
Operations Management
- Oversee daily salon operations to ensure smooth, efficient, and professional execution
- Establish and enforce SOPs for service quality, hygiene, customer experience, and retail sales
- Monitor KPIs including sales, productivity, staff utilisation, and customer retention
- Resolve operational issues promptly and decisively
People & Culture Leadership
- Lead, mentor, and develop Salon Managers, Stylists, and Support Teams
- Build a strong service-oriented culture focused on professionalism and accountability
- Oversee recruitment, training, performance management, and staff retention
- Implement incentive schemes aligned with business performance
Financial & Commercial Management
- Full P&L responsibility, including budgeting, forecasting, and cost management
- Monitor cash flow, pricing strategy, commissions, and inventory control
- Work closely with finance and HR on payroll, incentives, and profitability analysis
Brand & Customer Experience
- Safeguard and enhance the salon’s brand image and service standards
- Ensure consistent customer experience across all outlets
- Handle high-level customer escalations and maintain long‑term client loyalty
- Collaborate with marketing teams on promotions, campaigns, and brand visibility