OCM lead Role

<p><b>Organizational Change Management (OCM) Lead Desktop Application Packaging & Workspace Transformation</b></p> <p><b> </b></p> <p><b>Experience & Qualifications</b></p> <ul type="disc"> <li>8 12+ years in Change Management or Adoption roles</li> <li>3 5+ years supporting <b>IT infrastructure, EUC, or application transformation programs</b></li> <li>Proven experience with <b>large user bases (5,000+ users preferred)</b></li> <li>Experience working in global or multi-region programs</li> </ul> <div> </div> <p><b>Role Summary</b></p> <p>The OCM Lead for the Desktop Application Packaging program is responsible for <b>driving user adoption, minimizing resistance, and ensuring business readiness</b> during application packaging, standardization, and deployment initiatives.</p> <p>This role bridges <b>technology change and people change</b>, ensuring that end users, application owners, and support teams are <b>prepared, informed, and confident</b> throughout the transition.</p> <div> </div> <p><b>Key Objectives</b></p> <ul type="disc"> <li>Enable smooth adoption of <b>newly packaged, standardized, and modernized desktop applications</b></li> <li>Reduce productivity disruption during application rollouts and upgrades</li> <li>Drive positive user experience during workspace transformation</li> <li>Ensure all stakeholder groups are <b>change-ready</b></li> </ul> <div> </div> <p><b>Key Responsibilities</b></p> <p><b>1. Change Strategy & Planning</b></p> <ul type="disc"> <li>Define and own the <b>OCM strategy</b> for the desktop application packaging program</li> <li>Assess organizational change impacts across:</li> </ul> <ul type="disc"> <li> <ul type="circle"> <li>End users</li> <li>Application owners</li> <li>L1/L2/L3 support teams</li> <li>Business stakeholders</li> </ul> </li> </ul> <ul type="disc"> <li>Develop <b>change roadmaps</b>, readiness assessments, and adoption metrics</li> <li>Align OCM activities with overall <b>program and release schedules</b></li> </ul> <div> </div> <p><b>2. Stakeholder Impact & Readiness Management</b></p> <ul type="disc"> <li>Identify impacted user personas and business units</li> <li>Conduct <b>change impact assessments</b> for:</li> </ul> <ul type="disc"> <li> <ul type="circle"> <li>Application upgrades</li> <li>Application retirements</li> <li>Packaging format changes (MSI MSIX)</li> <li>Deployment model changes (manual self-service)</li> </ul> </li> </ul> <ul type="disc"> <li>Define mitigation plans for high-impact user groups</li> <li>Track readiness and adoption risks</li> </ul> <div> </div> <p><b>3. Communication Management</b></p> <ul type="disc"> <li>Design and execute a <b>structured communication plan</b>, including:</li> </ul> <ul type="disc"> <li> <ul type="circle"> <li>Awareness campaigns</li> <li>Release announcements</li> <li>Application change notifications</li> <li>Downtime and impact advisories</li> </ul> </li> </ul> <ul type="disc"> <li>Develop user-friendly communication artifacts:</li> </ul> <ul type="disc"> <li> <ul type="circle"> <li>Email templates</li> <li>FAQs</li> <li>Release notes</li> <li>In-app or portal notifications</li> </ul> </li> </ul> <ul type="disc"> <li>Ensure messaging is <b>consistent, timely, and business-focused</b></li> </ul> <div> </div> <p><b>4. Training & Enablement</b></p> <ul type="disc"> <li>Define training strategy for different audiences:</li> </ul> <ul type="disc"> <li> <ul type="circle"> <li>End users</li> <li>Service desk teams</li> <li>Application support teams</li> </ul> </li> </ul> <ul type="disc"> <li>Develop or coordinate:</li> </ul> <ul type="disc"> <li> <ul type="circle"> <li>Quick reference guides</li> <li>How-to videos</li> <li>Knowledge base articles</li> </ul> </li> </ul> <ul type="disc"> <li>Ensure L1/L2 teams are <b>enabled before go-live</b></li> <li>Drive self-service adoption for application requests</li> </ul> <div> </div> <p><b>5. Adoption & Experience Management</b></p> <ul type="disc"> <li>Define adoption KPIs:</li> </ul> <ul type="disc"> <li> <ul type="circle"> <li>App installation success</li> <li>Reduction in incidents</li> <li>Self-service utilization</li> <li>User satisfaction (CSAT)</li> </ul> </li> </ul> <ul type="disc"> <li>Capture and analyze user feedback post-deployment</li> <li>Partner with technical teams to resolve adoption blockers</li> <li>Support continuous improvement of the end-user experience</li> </ul> <div> </div> <p><b>6. Resistance & Risk Management</b></p> <ul type="disc"> <li>Proactively identify resistance hotspots</li> <li>Develop targeted change interventions</li> <li>Act as a trusted liaison between business users and technical teams</li> <li>Escalate adoption risks and recommend corrective actions</li> </ul> <div> </div> <p><b>7. Governance & Reporting</b></p> <ul type="disc"> <li>Provide regular OCM status updates to program leadership</li> <li>Maintain change logs, communication calendars, and readiness dashboards</li> <li>Ensure alignment with ITSM and Release Management processes</li> <li>Support go/no-go decisions from a people-readiness perspective</li> </ul> <div> </div> <p><b>Key Skills & Competencies</b></p> <p><b>Change Management Skills</b></p> <ul type="disc"> <li>Organizational Change Management methodologies</li> <li>Stakeholder analysis and impact assessment</li> <li>Communication and engagement planning</li> <li>Training and enablement design</li> <li>Adoption measurement and analytics</li> </ul> <div> </div> <p><b>Domain Knowledge (Critical)</b></p> <ul type="disc"> <li>Desktop application packaging and deployment concepts</li> <li>Windows 10/11 and Mac application lifecycle</li> <li>Endpoint management tools (Intune, SCCM/MECM)</li> <li>Self-service application delivery models</li> <li>VDI and hybrid workspace environments (preferred)</li> </ul> <div> </div> <p><b>Soft Skills</b></p> <ul type="disc"> <li>Strong communication and storytelling skills</li> <li>Ability to translate technical change into business language</li> <li>High empathy for end-user experience</li> <li>Structured, proactive, and detail-oriented</li> <li>Executive-level presentation skills</li> </ul>