Outbound Lead Engagement Assistant

ROLE: Outbound Lead Engagement Assistant

JOB DESCRIPTION:

• Make outbound calls to warm leads from Facebook ads, website inquiries, voicemail messages, and emails.
• Initiate friendly first contact to confirm interest, gather basic information, or live-transfer calls to the sales team.
• Send follow-up emails or messages to leads when phone contact is not successful.
• Document lead status (contacted, responded, follow-up needed, invalid, etc.).
• Transfer qualified and engaged leads to sales staff or schedule callbacks.
• Maintain clear daily records of contact attempts and outcomes.
• Update Google Sheets, spreadsheets, or CRM tools with accurate lead engagement data.
• Track daily contact percentage, outreach volume, and conversion-to-contact results.
• Coordinate with management to ensure leads are being worked consistently.
• Communicate promptly with the office team regarding hot leads that require immediate attention.
• Provide daily summaries of contact results, trends, and any issues with lead quality.
• Uploading photos and videos to YouTube, Facebook, Google, Yelp, Thumbtack, and Instagram
• Responding to customer reviews on Yelp, Google, and other platforms

HARD REQUIREMENTS:

• Minimum 2–3 years of experience in outbound calling, lead generation, telemarketing, or customer service.
• Excellent English speaking skills with clear pronunciation and strong phone etiquette.
• Ability to confidently handle outbound calls and reach out to leads proactively.
• Proficient with Google Workspace (Sheets, Drive, Gmail) and able to learn new systems quickly.
• Comfortable working with VoIP systems (Zoom Phone, softphones, or similar tools).
• Strong tracking, documentation, and data-entry skills.
• Self-motivated, organized, and able to follow contact targets and performance metrics.

HOURS/WEEK:

• 40 hours per week

SCHEDULE:

• Monday to Friday
• 9AM - 5PM Pacific Standard Time Zone

OFFER:

• Weeks 1–8: $6 USD/hour
• Week 8 onwards: $7 USD/hour