Sales Ambassador (Diagnostics)
Job Description
**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of .
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
We are looking for an ambitious, well-motivated professional to join our team in **Latvia,** as an Sales Ambassador for Immuno-Assay, Clinical Chemistry, Hematology portfolio and digital solutions. This is a field-based position that requires on-site visits across Latvia (with occasional support to other EU location).
**Primary Objective of the Position**
+ Establish strong brand loyalty, create ongoing value that results in customer renewal and generation of additional business.
+ Serve customers across all aspects of their business excluding instrument repair, including support implementation for new start-ups, own post-sales support and drive overall customer management optimization.
+ Own and execute accounts strategy to expand Abbott business and assist customers with growing their business
**What You’ll Do**
+ Develop strategic growth plan at the territory level and leverage plan on daily basis.
+ Execute account plan tactics to grow existing business.
+ Work with customer to ensure the entire Abbott solution is being utilized as expected.
+ Add solutions, including assays and digital, to help customer achieve strategic priorities and improve efficiencies.
+ Act as Abbott point of contact for clients to handle any issues or support request.
+ Develop relationships with all relevant stakeholders such as Lab Director/Manager etc.
+ Handle and provide solutions on reagent problems, documents customer’s complaints and forwards to 2nd level support. Follows up until resolution of issue.
+ Monitor and provide immediate resolution to customer delivery problems, stock-out situations etc.
+ Regularly inform customers about product changes and updates.
+ Continue to manage post-sales customer support activities.
+ Support renewal of existing business, with the enterprise team.
+ Ensure that all activities are performed in compliance with quality system requirements.
+ Maintain accurate and up-to-date data in internal systems.
+ Travel within the responsible area.
**Required Qualifications**
+ Bachelor's degree or equivalent experience required. Bachelor's/Engineering degree in bio-medical/electrical/mechanical/medicaltechnology/biology/pharmacy or commercial is preferred.
+ Preferred experience in Life Science Industry with an emphasis on managing and improving customer relationships.
+ Experience in use of analytical and digital tools, new technologies/digital awareness
+ Ideally a proven track record in a similar position, supported by management and customer references.
+ Strong relationship building and Excellent communication skills.
+ Fluent in local language and English
Apply Now (https://www.jobs.abbott/)
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email [email protected]
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of .
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
We are looking for an ambitious, well-motivated professional to join our team in **Latvia,** as an Sales Ambassador for Immuno-Assay, Clinical Chemistry, Hematology portfolio and digital solutions. This is a field-based position that requires on-site visits across Latvia (with occasional support to other EU location).
**Primary Objective of the Position**
+ Establish strong brand loyalty, create ongoing value that results in customer renewal and generation of additional business.
+ Serve customers across all aspects of their business excluding instrument repair, including support implementation for new start-ups, own post-sales support and drive overall customer management optimization.
+ Own and execute accounts strategy to expand Abbott business and assist customers with growing their business
**What You’ll Do**
+ Develop strategic growth plan at the territory level and leverage plan on daily basis.
+ Execute account plan tactics to grow existing business.
+ Work with customer to ensure the entire Abbott solution is being utilized as expected.
+ Add solutions, including assays and digital, to help customer achieve strategic priorities and improve efficiencies.
+ Act as Abbott point of contact for clients to handle any issues or support request.
+ Develop relationships with all relevant stakeholders such as Lab Director/Manager etc.
+ Handle and provide solutions on reagent problems, documents customer’s complaints and forwards to 2nd level support. Follows up until resolution of issue.
+ Monitor and provide immediate resolution to customer delivery problems, stock-out situations etc.
+ Regularly inform customers about product changes and updates.
+ Continue to manage post-sales customer support activities.
+ Support renewal of existing business, with the enterprise team.
+ Ensure that all activities are performed in compliance with quality system requirements.
+ Maintain accurate and up-to-date data in internal systems.
+ Travel within the responsible area.
**Required Qualifications**
+ Bachelor's degree or equivalent experience required. Bachelor's/Engineering degree in bio-medical/electrical/mechanical/medicaltechnology/biology/pharmacy or commercial is preferred.
+ Preferred experience in Life Science Industry with an emphasis on managing and improving customer relationships.
+ Experience in use of analytical and digital tools, new technologies/digital awareness
+ Ideally a proven track record in a similar position, supported by management and customer references.
+ Strong relationship building and Excellent communication skills.
+ Fluent in local language and English
Apply Now (https://www.jobs.abbott/)
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email [email protected]