Sales & Customer Service Officer

Pacific Senior Living Sdn. Bhd. – Kapar, Selangor

Minimum SPM qualification; Diploma in Hospitality, Business Administration, Customer Service, or related fields is preferred.

Fresh graduates with strong service-minded attitude are encouraged to apply.

Able to communicate clearly in English and Bahasa Malaysia .

Ability to converse in Mandarin or local dialects (Hokkien, Cantonese, Tamil) is an added advantage.

Reliable, punctual, and willing to work on weekends and public holidays (rotational schedule).

Requirements

• Minimum SPM qualification; Diploma in Hospitality, Business Administration, Customer Service, or related fields is preferred.
• Fresh graduates with strong service-minded attitude are encouraged to apply.
• Able to communicate clearly in English and Bahasa Malaysia .
• Ability to converse in Mandarin or local dialects (Hokkien, Cantonese, Tamil) is an added advantage.
• Basic computer literacy (Microsoft Office, email, simple data entry).
• Reliable, punctual, and willing to work on weekends and public holidays (rotational schedule).

Responsibilities

Resident & Family Support

• Greet and assist residents, family members, and visitors professionally.
• Support resident needs including transport arrangements, assistance with basic requests, and orientation for new residents.
• Build and maintain positive rapport with residents.

Walk-In & Enquiry Management

• Manage walk-in enquiries from families, prospects, and vendors.
• Record visitor details and provide appropriate guidance.
• Share community information, brochures, schedule appointments, and assist with sign-ups.

Front Desk Operations

• Handle incoming calls, emails, and internal communication channels.
• Ensure the front desk area remains clean, organized, and welcoming.
• Manage visitor registration and access control procedures.

Administrative Support

• Assist with filing, updating resident records, documentation, and logs.
• Prepare daily census reports and update relevant communication groups.
• Manage incoming and outgoing mail, courier items, and packages.

Room & Facility Coordination

• Coordinate with Housekeeping to ensure room readiness for new residents or room changes.
• Update and maintain accurate room occupancy status (non-commercial reservation style).

Billing Support

• Assist in daily billing verification and processing under supervision.
• Perform basic posting of charges when required.

Safety & Escalation

• Monitor for wandering residents and notify Wellness Associates immediately.
• Report unusual behaviour, concerns, or incidents to the Supervisor/Manager.
• Follow all emergency and safety procedures.

Community Experience

• Support coordination of events such as resident gatherings, health talks, and community activities.
• Assist with guest orientation alongside relevant departments.

Other Duties

• Perform other front office and senior living support tasks as assigned.

Benefits

• Medical Allowance
• Insurance coverage
• Staff Meals

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