Senior Technical Account Manager

Description

Nutanix is hiring a Technical Account Manager (TAM) in Japan to join our Operational Support Services team in the Professional Services organization. The TAM is a technical Nutanix platform professional who uses a comprehensive set of technical, communication, and collaboration skills to build trusted advisory relationships with our customers and help them maximize their benefit of Nutanix platform investments. The TAM builds a good relationship of trust with the customer and serves as a Nutanix representative single point of contact (SPOC) for the customer. The "Nutanix representative point of contact" refers to leading the necessary communication between the customer and Nutanix to oversee and facilitate overall progress in resolving issues that arise in the customer environment. To accomplish this, the TAM work directly with Nutanix business functions (support, product engineering, product management, marketing, and executive staff in Japan and globally, and of course the sales/SE team responsible for the customer) across the organization to request assistance as needed. Technical and Business acumen in Virtualization (Hypervisor stack, especially vSphere ESXi), Private/Public Cloud Services, and Data Center IT infrastructure (Storage, Compute, Networking) are core requirements with preferred industry experiences about leading Enterprise solutions (VDI, Database, Big Data in large scale enterprise deployments involving direct customer facing interaction.Responsibilities:

Understand priorities, operational models/goals, data center environment, and IT strategic initiatives in the customer's business deeply and technically.

Develop a profound understanding of Nutanix products, building relationships as a trusted advisor.

Assess and support the customer's operational situation, aiding in operational planning and risk management.

Act as an advocate for customers within Nutanix, collaborating across internal teams to support optimal product utilization.

Activities:

Verify and support the optimal use of Nutanix product licenses held by customers.

Visualize and assist in resolving product implementation and operational issues in the customer's environment.

Plan and organize regular operational meetings and periodic business reviews, and interact with the executive sponsor.

Establish direct stakeholder relationships and assess TAM's value proposition.

Conduct health checks of client environments and oversee communication in the event of a failure.

Provide value-added TAM services and ensure that they meet customer expectations on an ongoing basis

Participate in Nutanix sales and pipeline growth strategies.

Visit customer sites as often as appropriate

Required Qualifications: Job Experience:

Required: Over 2 years of experience in customer interaction and customer relationship management.

Required: A bachelor's degree in computer science, software engineering, or a related field, or equivalent experience, is required.

Preferred: Experience in roles such as TAM, CSM, Project Manager, or pre-sales engineer.

Preferred: Over 3 years of experience in enterprise data center environments, with expertise in virtualization.

Preferred: Experience in advanced enterprise solutions.

Preferred: Knowledge and experience understanding published security advisories and guiding customers through potential product risks and countermeasures

Technical Understanding and Skills:

Required: Deep technical understanding required for data center infrastructure, Virtualization, and workloads like VDI and enterprise applications.

Preferred: Over 3 years of specialized knowledge in enterprise storage or networking.

Preferred: Experience in automation tasks and scripting (Python, PowerShell, .

Preferred: Knowledge or experience in ITSM/ITIL.

Communication and Leadership Skills:

Required: Excellent communication, project management, presentation, facilitation, negotiation, conflict management, and problem-solving skills.

Required: The ability to proactively establish cross-team collaboration within the organization to address technically or politically complex issues and drive an effective communication structure/team with customers.

Required: Ability to address complex technical or political issues, organize and oversee relevant stakeholders within Nutanix, and effectively negotiate and communicate with customers.

Required: Ability to manage multiple projects or tasks.

Meet the Hiring Manager: Takashi Hagihara
Manager, Operational Support Services, Nutanix Japan

Joined: July 2017 as a Technical Relationship Manager (now Technical Account Manager)

Previous Professional Highlights: Held various roles at Oracle Japan, including SE, ERP DevOps in Global Oracle, SAM, and CSM

Biggest Personal Win: Wife and being the father of one daughter and two puppies

Who We’re Hoping to Find in This Search:
Looking for a new rockstar who is passionate about customer success and can balance the needs of Japanese customers with our organization. Someone who works proactively and collaborates effectively across all relevant teams.

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