Service Coordinator

About the role

We are seeking a highly organized and proactive Service Coordinator / Dispatcher to support a professional IT services environment. This role is responsible for coordinating service requests, managing schedules, and acting as a key communication link between clients and technical teams to ensure efficient service delivery.

Duties / Tasks to perform

• Answer and direct incoming phone calls in a professional and courteous manner
• Receive, pre-process, and log service requests via phone, email, and ticketing systems
• Schedule and coordinate IT service requests for multiple internal and field team members
• Monitor and manage technician schedules to ensure optimal resource utilization
• Serve as a primary point of contact for internal teams and external clients
• Communicate service updates, progress, outages, and changes clearly and timely
• Escalate service requests that cannot be fulfilled within agreed service levels
• Track service request completion and resource utilization
• Support service leadership with basic billing and licensing reconciliation tasks
• Maintain office supply inventory and coordinate ordering as needed
• Contribute to continuous improvement of service delivery processes and client satisfaction

• Excellent verbal and written communication skills
• Strong attention to detail and accuracy in administrative and scheduling tasks
• Ability to manage schedules for multiple team members simultaneously
• Customer-focused mindset with strong interpersonal and active listening skills
• Basic computer and operating system knowledge
• Fast and accurate typing and data entry skills
• Self-motivated and able to work effectively in a fast-paced environment
• Strong problem-solving and critical-thinking abilities
• Ability to work collaboratively within a team setting
• Fluency in English and Spanish

Schedule & availability

Monday through Friday, 8:30 AM – 5:30 PM (GMT -5:00) Eastern Time (US & Canada), Bogota, Lima

Application process

Apply now to be considered for this opportunity. Qualified candidates can expect an initial screening followed by a virtual interview with the hiring team. Selected applicants may be asked to complete additional assessments as part of the process.

• Fully remote work environment
• Stable, long-term collaboration
• Clear scope of responsibilities and structured workflows
• Training and onboarding support
• Opportunity to work with international teams
• Exposure to modern tools and professional processes
• Supportive and collaborative work culture
• Opportunity for skill development and career growth

Before You Apply, Please Read:

At Freelance Latin America, we're excited to connect you with meaningful remote opportunities. However, we want to be clear:

These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

You will be part of the client's team.
You'll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.

Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.

Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.