Systems Administrator (Colombia)

Full Time Systems Administrator (Colombia)

Overview

We’re seeking a Systems Administrator. While the initial responsibilities focus on Tier 2 Help Desk support, the ideal candidate already possesses or is close to possessing systems‑level capabilities such as server administration, network management, security tools, and project implementation.

Responsibilities

• Provide Tier 2 technical support for escalated incidents involving workstations, servers, networks, and security systems.
• Troubleshoot complex issues independently while maintaining clear, detailed documentation in the ticketing system.
• Collaborate with Tier 1, Tier 3, and project teams to resolve issues efficiently and share knowledge.
• Participate in onboarding, backup testing, and maintenance routines to gain environment familiarity.
• Contribute to improving standard operating procedures and knowledge base documentation.
• Support system monitoring, patching, and alert response workflows under the guidance of senior engineers.
• Practice strong time and calendar management to balance reactive tickets and proactive learning.
• Phase 2: Manage and maintain servers, networks, firewalls, and cloud systems (Microsoft 365, Azure, or equivalent), performing system updates, backups, and security audits.
• Configure and manage virtualization, storage, and remote access solutions.
• Contribute to project implementation such as migrations, deployments, network upgrades, or cybersecurity initiatives.
• Support process automation, scripting, and documentation improvement initiatives.
• Take ownership of recurring technical issues and develop preventive solutions.

Qualifications

• 3–5 years of hands‑on IT experience in Help Desk, System Support, or Infrastructure roles.
• Strong foundation in Windows Server administration (AD, DNS, DHCP, GPO), networking (VLANs, firewalls, VPNs, routers, switches), endpoint management (MDM, Intune or equivalent), security and backup solutions.
• Familiarity with virtualization (VMware, Hyper‑V) and cloud environments (AWS, Azure, or GCP).
• Strong troubleshooting and problem‑solving skills.
• Excellent written and verbal communication skills – language neutral, client‑friendly, and professional.
• Organized, detail‑oriented and capable of managing multiple tasks and deadlines.
• Time & Calendar Management: balances support duties and learning goals effectively.
• Team Collaboration: works closely with peers, mentors, and project leads to ensure client success.
• Client Communication: clear, professional, and friendly in all client‑facing interactions.
• Growth Mindset: proactive learner who seeks to understand the “why” behind systems and processes.
• Accountability: owns tasks end‑to‑end, with follow‑through and documentation discipline.
• Education: Degree in Systems Engineering, Computer Science, or related IT field (or equivalent hands‑on experience).