Job Description
With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
As a Technical Project Manager, Client Onboarding, you’ll join our Customer Onboarding Team, to deliver quick time-to-value solutions via prescriptive onboarding to multiple customer security teams. You’ll own client engagement outcomes during the onboarding phase, partnering with the client and post-sales teams to set up clients for successful, long-term relationships with Recorded Future.
What You'll Do:
Expertly consult with clients on Recorded Future’s onboarding best practices, become a trusted partnerSet up the customer environment across Recorded Future Portal, Recorded Future API for integrations, and other product sets as neededDefine an outcomes-based onboarding plan for new clients that achieves their objectives within the desired time frame, and shape their strategic account plan for the yearUse your understanding of the clients’ cyber security use cases and success criteria, as well as your overall knowledge/expertise in information security and threat intelligence to drive clients’ utilization of Recorded Future and integrationsWork cross-functionally within Recorded Future to identify opportunities and risks, and present recommendations and solutionsSpeak prescriptively about best-practice onboarding and client-specific intelligence use casesEnsure comprehensive knowledge transfer and effective handoff between support teams through the client lifecycleManage multiple projects in a dynamic, fast-paced environment, keeping internal stakeholders up to date and on trackConduct new user advance training with a focus on client’s priority use cases to ensure our clients are proficient using the Recorded Future Portal and show a high adoption rate during the onboarding (over 70%) What You’ll Bring:
Knowledge
BS degree or 4 years of relevant work experience requiredCyber/Information Security FundamentalsCertifications: Security+ (Strongly recommended)PMP (Recommended)Certified Analyst Lab (CAL) (required within the first 6 months) Competencies:
Manage standard and/or premium accounts Demonstrated understanding of Project Management processes, strategies, and methodsDevelop project execution strategy and timelineProficiency in client workflow discovery across all types of client team functionsSuperb communication skills with an ability to convey complex concepts to all levels of personnel Experience:
2-5 years of work experience in Cyber/Information Security and/or Threat IntelligenceProduct Implementation, Saas, and Customer Success experienceExtensive experience applying analytical thinking and problem-solving skillsAbility to predict challenges and seek to proactively head-off obstaclesFluency in Japanese is required Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.