Technical Support Specialist - Germany/Austria

Share Publication date 7 January 2026 Department Sales Country Austria Germany Location Mechelen Work arrangement Remote Travel percentage 80% Function type Full-time Contract type Employee Experience required

Extensive knowledge of molecular biology is required

Experience in working within the diagnostics or medical device industry is preferred

2-3 years of experience working in a similar role is a plus

Experience in working in a travel focused role is preferred

Education

Master’s degree in a scientific orientation or equivalent through experience and/or training.

Technical Support Specialist

The Technical Support Specialist (TSS) provides primary high-quality post-sales technical and scientific support for Idylla™ instruments and assays, supporting customers and distributors in the effective and reliable use of the system. He/She gives trainings & demonstrations to end-users

He/She provides efficient versatile customer support including remote as well as on-site installations, email and phone inquiries, application support, workflow analysis, planning and troubleshooting.

The Technical Support Specialist supports the execution of global marketing & sales actions in the designated Territory and proposes local marketing & sales actions where needed.

Accountabilities

Instrument installations, upgrades and system maintenance;

Ensure that end-users in the region have access to application support as needed through email, phone, and on-site visits;

Handle customer complaints and inquires by maintaining strong relationships with the different customer stakeholders;

Assist in customer acceptance of systems delivered;

Workshops and Demonstrations;

Conducts end-user trainings;

Carry inquiries and forward to Customer Support in cases where he/she cannot solve them own his/her own;

Participate in product launches in the region by providing training to distributors and end-users;

Makes sure that feedback from distributors and/or end-users is shared with the Product Management team and other relevant internal stakeholders

Profile requirements

A Master’s degree in a scientific orientation or equivalent through experience and/or training;

Extensive knowledge of molecular biology is required;

Experience in working within the diagnostics or medical device industry is preferred;

2-3 years of experience working in a similar role is a plus;

Experience in working in a travel focused role is preferred;

Knowledge of the diagnostic market, preferably molecular diagnostics and/or pathology is preferred;

Customer centric mindset;

Self-starter, Experience in working independently with little direct supervision;

Excellent presentation skills;

Documented experience with delivering technical and/or scientific training;

Outstanding problem solving and interpersonal skills;

Applied knowledge of MS Office (Excel, PowerPoint, Word, Outlook);

Applied knowledge of CRM, preferably Salesforce;

Excellent English communication skills, both verbal and written;

Fluent in local language(s) of the respective region : German.

Our offering

We offer you an exciting job in a fast growing international and innovative environment where you can work with top entrepreneurs in the biotech industry.

You can be part of a very dynamic, young and growing team.

You will have freedom to shape your work and shape your job where you deem it necessary: we value your input.

Of course we offer you an appropriate compensation package which includes a Flexible Income Plan.